Information We Collect
When you use Sellvrix, we collect the following types of information:
| Data Type | Examples | Purpose |
|---|---|---|
| Account Info | Name, email, phone number | Account creation & support |
| Facebook Data | Page ID, messages, comments | AI automation features |
| Payment Info | bKash/Nagad transaction IDs | Payment verification |
| Usage Data | Tokens used, features accessed | Service improvement |
| Device Info | IP address, browser type | Security & fraud detection |
💡 We never collect your Facebook password or personal banking credentials.
How We Use Your Data
We use the information we collect strictly to operate and improve Sellvrix:
- To provide AI-powered automated replies on your Facebook Page
- To verify bKash and Nagad payment transactions
- To generate order management reports and analytics
- To detect fraudulent buyers and flag suspicious activity
- To send service notifications, updates, and billing reminders
- To improve our AI models and platform performance
- To comply with legal obligations and respond to lawful requests
We do not sell your data to advertisers or third parties for marketing purposes.
Facebook & Meta Data
Sellvrix connects to your Facebook Page through Meta's official API. When you authorize Sellvrix, we access:
- Your Facebook Page name, ID, and profile information
- Inbox messages sent to your Facebook Page
- Comments on your Facebook Page posts
- Page insights and engagement data
🔗 This data is accessed only with your explicit permission via Facebook Login and is used solely to deliver Sellvrix features. We comply fully with Meta's Platform Terms.
You may revoke Sellvrix's access to your Facebook Page at any time through your Facebook Settings → Apps and Websites.
Data Sharing
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Service Providers: Trusted third-party services that help us operate (e.g., cloud hosting, payment processors) — bound by confidentiality agreements
- Legal Compliance: When required by Bangladeshi law or valid legal process
- Business Transfer: In the event of a merger or acquisition, with prior notice to users
- Safety: To prevent fraud, abuse, or harm to users or the platform
📋 Any third-party partners we work with are contractually required to protect your data.
Data Storage & Security
We take the security of your data seriously:
- All data is encrypted in transit using TLS/SSL
- Sensitive data is encrypted at rest in our databases
- Access to user data is restricted to authorized Sellvrix personnel only
- We conduct regular security audits and vulnerability assessments
- Your data is stored on secure servers
Upon account deletion, your data is retained for 30 days before permanent deletion, unless legally required to retain it longer.
⚠️ In the unlikely event of a data breach, we will notify affected users within 72 hours via email.
Cookies & Tracking
Sellvrix uses cookies and similar technologies to improve your experience:
- Essential Cookies: Required for login sessions and core functionality
- Analytics Cookies: Help us understand how users interact with the platform
- Preference Cookies: Remember your settings and dashboard preferences
You can control cookie settings through your browser. Disabling essential cookies may affect platform functionality.
🍪 We do not use cookies for advertising or cross-site tracking purposes.
Your Rights
You have full control over your personal data. You have the right to:
- Access: Request a copy of all data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request permanent deletion of your account and data
- Portability: Receive your data in a portable format (JSON/CSV)
- Restriction: Request we limit how we process your data
- Objection: Object to certain types of data processing
To exercise any of these rights, contact us at sellvrix@gmail.com. We will respond within 7 business days.
Children's Privacy
Sellvrix is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
If we discover that a user under 18 has provided personal information, we will immediately delete that data and terminate the associated account.
⛔ If you believe a minor has created an account, please contact us immediately at sellvrix@gmail.com.
Third-Party Services
Sellvrix integrates with the following third-party services. Each has its own privacy policy:
- Meta / Facebook: For Page automation and messaging — facebook.com/privacy
- bKash: For payment transaction verification — bkash.com/privacy
- Nagad: For payment transaction verification — nagad.com.bd
- Google Analytics: For platform usage analytics — policies.google.com/privacy
We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- Material changes will be notified via email at least 14 days in advance
- Minor updates will be reflected on this page with an updated date
- Continued use of Sellvrix after changes constitutes acceptance of the updated policy
⚠️ We recommend reviewing this page periodically to stay informed about how we protect your data.
Questions about your privacy?
Our team is here to help — we'll respond within 2 business days.
privacy@sellvrix.com